Shipping
Shipping Policy
At VixenSilk, we work to make shipping simple, reliable, and discreet.
Order Processing
Orders are typically processed within 1–3 business days. Business days are Monday through Friday, excluding holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking may take up to 24 hours to update after the carrier receives the package.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order, shipping address, and available delivery method.
Any free-shipping promotion shown on our website will be applied automatically at checkout when the order meets the listed requirements.
Delivery Estimates
Delivery times vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.
Any delivery date shown at checkout is an estimate and is not guaranteed. Processing time is separate from the carrier’s estimated transit time.
Discreet Packaging
Orders are shipped in discreet outer packaging. The outside of the package will not display product names or reveal the nature of the items inside.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. VixenSilk is not responsible for delays, returned packages, or lost shipments caused by an incorrect or incomplete address provided by the customer.
Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been submitted or processed.
Delayed or Lost Packages
Once a package has been accepted by the shipping carrier, delivery is handled by that carrier.
If your tracking information shows a delay, please allow additional time for the package to arrive. Carrier delays may occur because of weather, holidays, high shipping volume, or other unexpected circumstances.
If a package appears lost, contact us at info@vixensilk.com. We will review the tracking information and assist with the appropriate carrier process. VixenSilk cannot guarantee reimbursement or replacement until the carrier completes its investigation.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location, mailbox, parcel locker, and any areas where the carrier may have left it.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier using the tracking number provided.
- Email info@vixensilk.com if you still cannot locate it.
VixenSilk is not responsible for packages that are confirmed as delivered to the shipping address entered at checkout.
Returned Packages
Packages returned because of an incorrect address, incomplete address, refusal, or unsuccessful delivery may require an additional shipping payment before they can be sent again.
Original shipping charges are nonrefundable when a package is returned for reasons outside VixenSilk’s control.
Order Changes and Cancellations
We begin processing orders as quickly as possible. Changes and cancellations are not guaranteed after an order has been submitted.
Requests should be emailed promptly to info@vixensilk.com. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For shipping questions, email:
Please include your order number so we can assist you more efficiently.